Frequently Asked Questions

Before Ordering

Does Intimategadgets.com match competitors pricing?

Although it is not always possible to match the prices offered by our competitors, we would like the opportunity to win your business.
On the product pages, there is a “Price Match” link. Simply click on the link and enter the lower price you saw, and the source for the price then send it to us. We will try to match the price and update the price displayed on our site.

Prices considered for Price Match must be for IN STOCK products and available as a NEW item at a retail web based store, with full e-commerce functionality,  a valid SSL certificate and credit card verification. Exact brands, packaging, items, model numbers and part numbers must match to qualify for Price Match requests. Most computer products are sold as Retail, OEM or Promotional products, and while they are often similar products, we cannot match prices on items with different packaging.As verification of competitors’ pricing is done manually, please allow 3-7 business days for the Price Match process.

What are the available shipping methods?

Intimategadgets offers HK registered airmail post shipping methods for free. And EMS with charge according various cases. p.s. live tracking numbers are available for order value above $15.

Does Intimategadgets.com handle International orders?

Yes, we ship worldwide at no additional charge.

How are Tax and Customs duties handled?

Because IG sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from IG.
Statistically, well less than 1% percentage of all IG orders have ever got opened by the Customs in customers’ countries. If the package is checked by their country’s customs office when the item arrives in their country, however, customers are responsible for import duties, tariffs, and taxes.
Although the chance of packages being Customs assessed is small, IG strongly encourages all customers to check with their local Customs office for any potential import taxes, duties, and tariffs. In addition, some products may require special licenses or permits to import (such as high powered lasers). IG is not responsible for products being confiscated by the Customs in customers’ countries.

If I chose to use free shipping, can I track the order with the tracking number?

If you have a tracking number starting with a ‘R’, your free shipping package’s departure status can be checked at the Hong Kong Post website using the  tracking number displayed in order tracking. Hong Kong Post’s track and trace service is available  at  http://app3.hongkongpost.com/CGI/mt/enquiry.jsp.

Customers from the following countries and regions can receive the live arrival status of their orders online, when the packages arrive at their countries  and regions. Here are some of the sites for tracking arrival information  (visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp for a complete list):

United State of America: http://www.usps.com/shipping/trackandconfirm.htm

United Kingdoms: http://track.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home

Canada: https://obc.canadapost.ca/emo/basicPin.do?language=en

South Korea: http://service.epost.go.kr/iservice/ems/ems_eng.jsp

Singapore: http://www.singpost.com/ra/ra_article_status.asp

Visit http://app3.hongkongpost.com/CGI/mt/enquiry.jsp and use the drop down menu on that page for a complete listing.

OR, you can track your order of any shipping method via:http://www.17track.net/index_en.shtml  which is available for all shipping methods.

Do you ship to APO address or PO box?

EMS couldn’t ship to APO address or PO box while the HK air mail do. If you choose EMS shipping method while the address you provide is APO address or PO box, we will ask you to provide with us an normative address to make the shipment.

What is the declaration on the shipping label ?

For orders shipped with Airmail Service, healthy gadgets will be used as declaration and the declared value for most countries is lower than actual value. Norway is an exception and uses the real value. Besides, without specail requirment, invoices/receipts are never included in the packages.

After Ordering

My order is shipped, why isn’t there any tracking information available for the registered Airmail/EMS package?

Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves IG and the time it is scanned,  tracking numbers may not show any results. For Express packages (sent via EMS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

What is my order status? And how long will it take to process my order?

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.
You can obtain your order status directly at the IG Account with your order number (or transaction ID) and e-mail address.
Your order goes through several steps before reaching your door. Here are those steps:
Step 1 (1-2 days): Order waits to get packaged.
Step 2 (1 day): Order is packaged and shipped* to carrier (e.g. Hong Kong Post, EMS etc).
Step 3 (3-14 days): Order is enroute via EMS or Hong Kong Post.
Estimated Delivery Time:
Airmail: 10 to 21 days.
EMS: 7 to 14 days
*Tracking Note: Live tracking is only available after the carriers have a chance to initially scan the package. Between the time the item leaves IG and the time it is scanned, tracking numbers may not show any results. For Express packages (sent via EMS/UPS), the delay is about 24 to 48 hours. For Airmail and Registered Airmail packages, it takes 3 to 5 working days for postal tracking to show online.

How is the replacement policy? How do I get an Return Merchandise Authorization (RMAs) from Intimategadgets.com?

IG gadgets, especially small ones, are produced by manufacturers all over the place. While we strive to provide you with quality gadgets at a bargain, a product might not perform as expected by the time it’s delivered. In such cases, you may ask for a replacement, and on return of the product,
you will be shipped a replacement.
Please contact us.
We recommend customers to keep the original packaging of the order until the items are found to be in good condition. Our customer care staffs may request that you send a picture of the original packaging to research on and help you resolve any product or order related questions.

Can I use the Intimategadgets receipt, obtained from online tracking, for product warranties?

Please drop a message to if you want receipt/invoice.

When will a replacement be sent?

Replacements are treated the same way as that of new orders — they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How are warranties handled?

Repairs on defective merchandise are handled by the manufacturers and not by Intimategadgets, unless otherwise indicated.
If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

If I do not receive my order number, what should I do?

Please contact us
Normally as soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number.

If you’re not receiving order confirmation or status emails from Intimategadgets, your ISP or email software might be blocking Intimategadgets’s emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.

What should I do if an item is missing from my order?

Please contact us. And please do not throw anything(including packaging and bookmark) away until you have received all the items.

My order is shipped. Why am I unable to track my order on the Hong Kong Post page?

Please contact us. And please ensure that the tracking number you got is in the format of RXXXXXXXXXXHK. Here are the reasons for delays of

tracking information:
1, Because orders with tracking numbers are sent via registered Airmail, all packages need to be scanned and recorded by staffs at Hong Kong Post and this process takes 48 hours to complete. After the package is processed online tracking will appear on the site.
2, On very rare occasiones, Hong Kong Post may change the tracking number sticker on a package because the sticker is blurred, damaged, or otherwise faulty rendering it un-scannable.

How to use the points collected in my IG account?

Normal points come from your order, and text, image or video reviews.
Points are rewarded for all purchases, referrals and via for other activities such as forum participations, sweepstakes, etc. Points are currently issued at one per every $10 spent (including shipping). And 10 points=$1. You may use the points to add any items you like to your current order.
For further process, please contact us via ticket.

How to claim IPR Infringement?

If you find any products sold in Intimategadgets infringes your IPR, please complete the attached form and report us we will investigate it upon receiving your feedback.

How To Use Coupon?

1. Go product page and add item(s) to your shopping cart then you can go to shopping cart page automatically;

2. And then input Coupon Code on shopping cart page, then click “Apply”. The Coupon Code will be available automatically.

3. Coupon Code is only available for one order, so once you click “check out” , no matter if your order is paid successfully. If you have already applied your Coupon Code, but you don’t want to use it, please remove your coupon before checking out。

What is Deal Request?

Customers can decide the price of the product they like via deal request. You just need to fill in the form of deal request (The “Deal Request” button can be found on every product page) to get lower prices for the products you want to buy. And once the number of the customers who require to lower the price of this product reaches a level, IG will cut the prices down as you want and notify you of this deal through your email.

Steps are just as simple as:
You decide the price by filling in the form -> IG lower the price and sell it -> E-mail you the deal.

NOTE: Please fill in the correct email address so that we can get in touch with you in time, since all the discounted products will be on limited time.

What is weekly deal?

Every week, IG will decrease the price of one product selected by customers via “Deal Request”. And put that discounted product on weekly deal section for time limited promotion. After that promotion period, price will be back to the marketing price. So pay more attention on our homepage to get your favorite product in low price.

NOTE: If the price of the product you bought is decreased after your order is shipped out, then we will not return the difference to you. But if your order has not been shipped out yet when the product is on promotion, then you can contact with our customer to return the difference back to your PayPal account.

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